EAGLE25 – Shipping Policy

1. Shipping Areas:

• We offer nationwide shipping throughout the Philippines.

2. Shipping Methods and Carriers:

• We utilize J&T Express and LBC for our deliveries.
• We offer standard shipping.
• We offer Cash on Delivery.

3. Shipping Costs:

• Shipping costs are calculated based on the weight of your order and your delivery location.
• We will provide the shipping cost during the checkout process.

4. Estimated Delivery Times:

• Standard delivery: 3-7 business days.
• Please note that delivery times may vary due to holidays, weather conditions, or carrier delays.
• We ship from Marikina City.

5. Order Processing Time:

• Orders are typically processed within 1-2 business days.

6. Tracking Information:

• You will receive a tracking number via email once your order has been shipped. You can track your order on the carrier’s website.

7. Delivery Issues:

• If you experience any delivery issues, such as lost or damaged packages, incorrect delivery addresses, or failed delivery attempts, please contact us at orders@eagle25ph.com.

8. Shipping Restrictions:

• Certain items may be restricted from shipping to remote areas.

9. Contact Information:

• For shipping inquiries, please contact us at orders@eagle25ph.com.

Philippine Specific Considerations:

• Please be aware that logistics challenges in the Philippines may cause potential delays.
• When using Cash on Delivery, please ensure that someone is present to accept the package, and have the correct amount of cash ready.
• Please ensure that your delivery address is accurate to avoid delivery issues.
• Deliveries to remote provinces may take longer than deliveries to Metro Manila.

EAGLE25 – Exchange Policy

1. Eligibility for Exchanges:

• We only accept exchanges for items that are damaged or defective upon arrival.
• You must report the damage or defect and request an exchange within 7 days of receiving your order.
• Items must be returned in their original packaging, unused, and in the same condition as when received, with all original tags and labels intact.

2. Non-Exchangeable Items:

• Due to the nature of our health and wellness products, we do not accept exchanges for reasons other than damage or defects upon arrival.
• We do not offer refunds or store credit. All sales are final, except in cases of proven damage or defects.

3. Exchange Process:

• To initiate an exchange due to damage or defects, please contact us at orders@eagle25ph.com with your order number, a clear description of the damage or defect, and photographic evidence.
• We will review your request and, if approved, provide you with an exchange authorization and instructions.
• Return shipping costs for damaged or defective items will be covered by Eagle25.
• Please securely package the item and ship it to the address provided in the exchange authorization.

4. Exchanges:

• Upon receipt and inspection of the returned damaged or defective item, we will ship a replacement item of equal value.
• Exchanges are subject to product availability. If the original item is unavailable, we will discuss potential replacement options.

5. Damaged or Defective Items:

• Please inspect your order immediately upon receipt. If you notice any damage or defects, contact us promptly.
• Provide clear photographs of the damage or defects to expedite the exchange process.

6. No Refunds:

• We do not offer refunds for any reason. All sales are final, except for exchanges of damaged or defective items as outlined in this policy.

7. Contact Information:

• For exchange inquiries related to damaged or defective items, please contact us at orders@eagle25ph.com.